Help Desk Specialist
(Remote Contract Work possibility)
Skills and Competencies
- Completion of some college or other post-secondary programs;
- Clerical or sales experience;
- Ability to explain technical information clearly;
- Ability to prioritize and multitask efficiently;
- Collaborative team spirit.
Duties and Responsibilities
- Answer enquiries from customers and provide information about the product;
- Investigate complaints regarding the company’s product;
- Update customer data and produce activity reports;
- Walk customers through problem solving process;
- Follow up with customers, provide feedback and see problems through to resolution;
- Ensure proper documentation.
Marketing Specialist
Skills and Competencies
- More than 1 year of work experience in marketing;
- A university degree or college diploma in business marketing, public relations, communications, or journalism;
- Good communication and interpersonal skills;
- Attention to detail for precise analysis of data;
- Critical thinking and problem-solving skills.
Duties and Responsibilities
- Develop and implement advertising campaigns;
- Advise on advertising or sales promotion strategies;
- Develop, implement and evaluate communications strategies designed to inform clients of initiatives and policies of the business;
- Conduct public opinion and attitude surveys to identify the interests and concerns of key customers;
- Prepare reports, briefs, and press releases;
- Create brand messages to improve brand awareness.
Sales Manager Specialist
Skills and Competencies
- University degree or college diploma in business or related field with specialization in sales, and several years of sales experience (or related occupation).
- Proven ability to conduct B2B demos, build client relationships, and manage negotiations (aligned to direct selling approach in the BP).
- Strong written and verbal communication skills for outreach (Direct E-Mailing) and customer meetings.
- Comfort working with online marketplace monetization and payment flows (online payment + bank deposit option in BP).
Duties and Responsibilities
- Plan, organize, direct, and evaluate sales activities focused on growing PicIt4Me’s marketplace revenue and premium visibility services.
- Execute the company’s direct selling strategy: personal selling via demos to high-value customers, plus Direct E-Mailing and word-of-mouth acquisition.
- Arrange and lead meetings with targeted customers (e.g., principal franchise retailers) to secure adoption of high-end services and increase awareness.
- Establish sales policies/procedures to continuously encourage sellers to upgrade visibility on the marketplace (Global/Region/Country/City levels).
- Prepare/oversee proposals and sales agreements; negotiate sales terms and support closing.
- Track pipeline, sales activities, and performance reporting; coordinate with marketing on messaging and campaigns.
Customer Service Representative
Skills and Competencies
- Completion of secondary school and clerical or sales experience may be required.
- Strong customer communication skills and ability to explain services clearly (including premium visibility service concept).
- High attention to detail for documentation and account updates; ability to prioritize and multitask in a support queue.
- Understanding of privacy/data-safety expectations (PicIt4Me core value includes Privacy and Data Safety).
Duties and Responsibilities
- Answer customer enquiries (phone/email/chat) and provide information about PicIt4Me’s goods/services and policies.
- Investigate complaints, update customer accounts/case notes, and ensure follow-up through to resolution.
- Support users with service requests and transactions
- Provide clear information on platform usage and requirements (task submission/quality expectations) and escalate product/technical issues to the internal team when needed.
- Maintain accurate documentation and activity logs; produce basic reports on customer issues and trends.